Our Privacy Policy

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Customer Privacy Notice

  • Why you should read this

    In this policy, ‘we’, ‘us’ and ‘our’ refers to Clarity Partnership Limited. For more information, see About Us.

    Our website address is: https://claritypartnership.co.uk

    During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data). This document is important as it allows us to explain to you what we will need to do with Your Personal Data, and the various rights you have in relation to Your Personal Data.

  • What do we mean by 'Your Personal Data'

    Your Personal Data means any information that describes or relates to your personal circumstances.   Your Personal Data may identify you directly, for example your name, address, date or birth, National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.

    In the context of providing you with assistance in relation to your Estate planning, which includes advice on and preparation of Wills/Trusts, LPAs, and associated documents as well as Funeral planning requirements. Your Personal Data may include:

    • Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity
    • Employment and remuneration information, (including salary/bonus schemes/overtime/other benefits).
    • Bank account details, tax information, loans and credit commitments, sources of income and expenditure, family circumstances and details of dependents.
    • Health status and history, details of treatment and prognosis, medical reports (further details are provided below specifically with regard to the processing we may undertake in relation to this type of information)
    • Any pre-existing Wills, LPAs, Trusts or Funeral Plans and the terms and conditions relating to these.
  • Basis upon which our Firm will deal with Your Personal Data

    When we speak with you about your Estate Planning requirements we do so on the basis that both parties are entering a contract for the supply of services.

    In order to perform that contract, and to arrange the products you require, we have the right to use Your Personal Data for the purposes detailed below.

    Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected. For example, we may need to respond to requests from mortgage lenders, insurance providers and our Compliance Service Provider relating to the advice we have given to you, or to make contact with you to seek feedback on the service you received.

    On occasion, we will use Your Personal data for contractual responsibilities we may with any legal or regulatory obligation to which we might be subject. In such circumstances, we would be processing Your Personal Data in order to meet a legal, compliance or other regulatory obligation to which we are subject.

  • Basis upon which we will process certain parts of Your Personal Data

    Where you ask us to assist you with for example your future care or funeral planning needs, we will ask you information about your ethnic origin, your health and medical history (Your Special Data). We will record and use Your Special Data in order to make enquiries of providers in relation to products that may meet your needs and to provide you with advice regarding the suitability of any product that may be available to you.

    If you have parental responsibility for children under the age of 13, it is also very likely that we will record information on our systems that relates to those children and potentially, to their Special Data.

    We will use special Data in the same way as Your Personal Data generally, as set out in this Privacy Notice.

  • How do we collect Your Personal Data?

    We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to estate planning. You will provide information to us verbally and in writing, including email.

    We may also obtain some information from third parties, for example, land registry, and searches of information in the public domain such as the voters roll. If we use technology solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit status. We will only do this if we have consent from you for us or our nominated processor to access your information in this manner. With regards to electronic ID checks we would not require your consent but will inform you of how such software operates and the purpose for which it is used.

  • What happens to Your Personal Data when it is disclosed to us?

    In the course of handling Your Personal Data, we will:

    • Record and store Your Personal Data in our paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees and consultants within our Firm and only when it is necessary to provide our service to you and to perform any administration tasks associated with or incidental to that service.
    • Enter your personal data into our drafting solution on-line via a secure portal. The provision of this information to a third party is essential in allowing us to progress any enquiry or application made on your behalf and to deal with any additional questions or administrative issues.
    • Use Your Personal Data for the purposes of responding to any queries you may have in relation to any estate planning you may instruct us to carry out, or to inform you of any developments in relation to those products of which we might become aware.
  • Sharing Your Personal Data

    From time to time Your Personal Data will be shared with:

    • The Society of Will Writers, Partner Solicitors and Funeral Plan Providers and with you consent to our recommended financial advisors if you require financial advice.
    • Third parties who we believe will be able to assist us with your enquiry or preparation of your documents, or who are able to support your needs as identified. These third parties will include but may not be limited to, our Compliance Advisers, Product specialists, providers of legal services such as estate planners, conveyancing, surveyors and valuers and financial advisers (in each case where we believe this to be required due to your particular circumstances).

    In each case, your Personal Data will only be shared for the purposes set out in this customer privacy notice, i.e. to progress your Estate Planning enquiry and to provide you with our professional services.

    Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.

    We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the European Economic Area.

  • Security and retention of Your Personal Data

    Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.

    We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.

    Your Personal Data will be retained by us either electronically or in paper format for a minimum of six years, or in instances whereby we have legal right to such information we will retain records indefinitely.

  • Your rights in relation to Your Personal Data

    You can:

    • request copies of Your Personal Data that is under our control
    • ask us to further explain how we use Your Personal Data
    • ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)
    • ask us to send an electronic copy of Your Personal Data to another organisation should you wish
    • change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety).

Your Data Rights Explained

  • Your Data Rights

    You can:

    • request copies of Your Personal Data that is under our control
    • ask us to further explain how we use Your Personal Data
    • ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)
    • ask us to send an electronic copy of Your Personal Data to another organisation should you wish
    • change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety)
  • Right To Contact Us About Your Data

    If you have any questions or comments about this policy, or wish to make contact in order to exercise any of your rights set out within it please contact:

    • Email: ian@hiddenclarityhiddenpartnership.co.uk
    • Call: 017hidden78 382hidden774
    • Write to us at our office address:
      Clarity Partnership Limited, Eventus, Sunderland Road, Market Deeping, Peterborough PE6 8FD
    • To unsubscribe, submit your email here:
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    If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have requested, we will inform you of this at the time.

    You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.

    If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at www.ico.org.uk or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

About Cookies

  • What Are Cookies

    Cookies are small information files written by a website and stored within the web browser or file system on your computer or mobile device.

    Websites use cookies to:

    • Distinguish you from other users
    • Personalise your user experience by adding features on the website personalised to you
    • Improve the overall functionality of the website
  • How We Use Cookies

    Our website does not currently use cookies to improve your user experience. If cookies are added to our site in the future, we will ask you to consent to our use of cookies in accordance with the terms of this policy when you visit our website.

    We do not currently publish Google AdSense interest-based advertisements on our website.

  • How To Reject Cookies

    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

    You can obtain up-to-date information about blocking and deleting cookies from the Help menu of your browser.

    1. Chrome
      Block all cookies by accessing ‘Settings’, clicking ‘Advanced’ and ‘Content Settings’, and then unchecking ‘Allow sites to save and read cookie data (recommended)’ under the ‘Cookies’ heading.
    2. Internet Explorer
      Block cookies using the settings available by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’ and then ‘Advanced
    3. Firefox
      Block cookies by clicking ‘Preferences’, ‘Privacy & Security’, ‘History’ and unchecking ‘Accept cookies from websites’.

    Blocking all cookies will have a negative impact upon the usability of many websites.

    If you block cookies, you may not be able to use all the features on our website.

About Us

  • About Clarity Partnership Limited

    This website is owned and operated by Clarity Partnership Limited

    We are registered in United Kingdom No.09013415

    Our registered office is: Eventus House, Sunderland Road, Market Deeping, Peterborough PE6 8FD

  • Credits

    Our Cookie Policy wording was created by, and is published courtesy of www.seq-law.co.uk.